Give Customers What They Need

Good customer service isn’t always just about giving a person what they want; it’s about giving them what they need. The best customer service involves doing what’s best for the client, even if that means digging deeper than just what the customer thinks they want. The best people know how to do that with tact…

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Episode 4: Presidential Principles, with Anton Gunn

On this episode of the GoSmallBiz Podcast, we’re joined by Anton Gunn, Founder of 937 Strategy Group, a former lecturer at Harvard University and a Certified Speaking Professional ranked among the top 12 percent of speakers in the world. Anton has been featured in Time Magazine, The Wall Street Journal, Huffington Post, and many other…

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Friday 5 for November 16th, 2018

Convenience Leads to Disruption By Shep Hyken After you meet the fundamentals of quality, price, and service, what can you do to stand out from your competition? The next level is convenience; the easier you are to do business with… Watch video Are You Hiring Diverse Talent? By ADP A diverse team of talented people…

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Are You Hiring Diverse Talent?

A diverse team of talented people can drive innovation in a company, with a wide range of perspectives and experiences bringing new insights. To help make it easier to hire diverse talent, you can implement some small practices that will improve your hiring practices. Make sure you’re searching for candidates in overlooked places, looking for…

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The_Importance_of_Keeping_It_Simple_and_how_to_do_it

The Importance of Keeping it Simple (and how to do it)

As your small business grows, it’s not always easy to keep your processes simplified. The more mature an organization becomes, the more things accumulate and get in the way of performance. Complexity can be a major hindrance to the overall productivity of an organization as well as to the morale of employees. Here are 6…

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Convenience Leads to Disruption

What can you do when your competition matches you in quality, price, and service? What can you do to stand out when you are so evenly matched? After hitting those three fundamentals, the next level to add to differentiate yourself is convenience. If you’re easier to do business with, and your customers know it, you’ll…

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Don’t Fall in Love with Your Ideas

It is natural for us to get excited about our own ideas and projects. But as a small business owner, it’s important to keep objective about what you are doing, so that you will be willing to make a tough decision if you find that something is not working. When you come up with an…

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Do_I_Need_A_Separate_Business_Bank_Account

Consultant’s Corner: Do I Need a Separate Business Bank Account?

Question: Medicare and other insurance take direct deposits into my account. Is it better to use a different bank for business and personal so as to limit any errors or confusion? Should I open two accounts: one for direct deposit from the insurance companies and another to pay bills? Regardless of the business structure (sole…

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Friday_Five_2015

Friday 5 for November 9th, 2018

Don’t Lose Sight of Your Customers By Shep Hyken One of my favorite restaurants was famous for having its maître d’ walk backwards up the stairs while conducting guests to their tables. For a long time, I assumed it was a fancy ritual, one of those things… Watch video Keep Your Employees by Making Work…

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