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Friday 5 for January 8th, 2021

Starting Your Entrepreneurial Journey? Follow This Checklist By Deborah Sweeney Do you plan to start a small business in the new year? If so, congratulations—and welcome to the world of entrepreneurship! Launching a startup means checking off a variety of boxes that determine… Read article Have a Realistically Optimistic New Year! By Shep Hyken I’m…

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Small Business in the News: January 7, 2021 Edition

Welcome to 2021! While we have a new year at last, small business owners are still dealing with some of the ongoing crises from 2020, in addition to looking ahead to plans for the new year. Read some of the top news, trends, and insights for small businesses this week! 5 Ways the New Stimulus…

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Friday 5 for December 18th, 2020

The Changing Workforce in 2021 By ADP Over the past 12 months, there have been dramatic changes in the labor market, as the Covid-19 pandemic brought an end to a long period of job growth, among other dramatic effects… Read article Go Beyond Baseline Thinking By Shep Hyken When you’re looking at ways to improve…

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Small Business in the News: December 17, 2020 Edition

As we near the end of the year, small businesses across the country are looking ahead to a continuing pandemic, vaccine rollouts, and more. In this week’s top headlines for small business owners, we’ve found stories about businesses preparing for winter, tips for productivity, and retail trends. Read on! Restaurants face bleak winter during COVID-19…

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Friday 5 for December 11th, 2020

What’s Your Service Ritual? By Shep Hyken We all develop processes for various things in our business. Customer service is no exception. You may have a process for the customer experience, or maybe now is the perfect time to develop… Watch video 2021 Compliance Trends By ADP It’s hard work keeping your business in compliance…

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Small Business in the News: December 9, 2020 Edition

In an incredibly difficult year, entrepreneurs and small business owners have had to find ways to pivot and adapt. It has been a challenge, but also an opportunity. In this week’s roundup of small business news, we’re looking at some of the businesses that have successfully adapted to the new reality, as well as some…

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Friday 5 for December 4th, 2020

Great Customer Service Ingredient List By Shep Hyken Great customer service isn’t just about one thing. It takes a combination of things, covering all different aspects of your organization, to deliver that amazing experience every time. While the exact mix… Watch video I-9 for Remote Workers By ADP The Covid-19 pandemic has accelerated the already-existing…

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Small Business in the News: December 2, 2020 Edition

We’ve entered the busy holiday season in the final month of the year, and businesses have all kinds of questions they need answers to, including increased online shopping utilization, how to deal with potential burnout, and even upcoming Covid-19 vaccines. Read all that and more in this week’s top headlines for small businesses! Employers start…

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Friday 5 for November 20th, 2020

Who Wins When Women are in Leadership? Everyone! By Deborah Sweeney Much as changing company cultures offers something for every member of the team, employing women or promoting them into leadership roles is not a one and done process. Giving women… Read article Going from Customer Service Amateur to Professional By Shep Hyken One of…

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Small Business in the News: November 19, 2020 Edition

As the United States goes through the third wave of the Covid-19 pandemic, small businesses are reacting to the changing situation, having learned from the earlier waves. This wave could impact business during the holiday season, and is impacting everything from benefit plans to employee demographics. Learn more in some of our top headlines for…

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