Honesty is the Best Customer Service Policy

Is honesty really the best policy? In customer service, the answer is yes! Our relationships with our customers are important, and they want (and deserve) the truth, no matter what. We can approach subjects with tact and empathy, but must still be honest. If there’s a problem, be upfront about it. The customer will find […]

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Geoff Wilson: Finding New Customers

A steady flow of new customers is vital for any business. Geoff Wilson of 352 Inc. calls them the “lifeblood” of any business. “You can’t be successful in business without having a mechanism for finding new customers,” he says. Getting new customers goes down two paths: you finding new customers and them finding you. Geoff […]

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Friday 5 for July 28th, 2017

Learn How to Measure the Right Numbers in Your Business By: ADP What numbers are you measuring in your business? If the only number you’re watching is your bottom line, you might want to start looking at some other more underlying bits of data… Read article How Customer Services Changes—and How It Stays the Same […]

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The Brand of You

Let’s talk about you for the next few minutes, about your “Personal Brand,” the “Brand of You.” There’s real value in identifying your personal brand, giving yourself a recognizable voice, and then leveraging it appropriately. It can be a very challenging, introspective, and yet rewarding process. We’re going to find out more about you, what […]

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Do You Know What You’re Failing At?

Before you can own your failure, you first have to know what you’re failing at. True knowledge is a start, not an end. It is a question, not an answer. When Walmart’s Sam Walton or Home Depot’s Bernie Marcus sought meaningful and productive knowledge, they did not attend a seminar, assemble a committee, convene a […]

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How Customer Service Changes—and How It Stays the Same

Things change quickly in business today. Innovations in technology touch on almost everything we do. So naturally, many people ask me about how customer service is changing. They’re thinking about things like artificial intelligence, or social media, or online chat, or email. Whenever I hear that question, though, I can’t help but think that for […]

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Geoff Wilson: Fast Failure in Business

Celebrating failure is becoming more and more accepted among entrepreneurs, but Geoff Wilson of 352 Inc. cautions entrepreneurs that the key is not to fail, but to fail fast. Don’t let failure just be a buzzword based on hype. “The key is to not overextend yourself so that if you fail, you don’t have room […]

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