Turn Limitations into Customer Service Excellence

There are some situations where your hands are tied. Some industries are heavily regulated, and there are strict compliance rules and laws that you have no way around. These laws are often unfriendly to customers. But look for ways you can make life easier for your customers. Are there things that you can do that […]

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Why You Need Performance Reviews

Do you really need to do that annual performance review with your employees? After all, it can be kind of a hassle, right? Well, there are some very important reasons that these kind of reviews are beneficial to you and your employees, because they provide the feedback that will improve performance and productivity. The ADP […]

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Consultant’s Corner: Starting a Nonprofit Association

Q: I wish to start an “unincorporated nonprofit association” as a nonprofit enterprise to help disabled veterans. What steps should I take and what are the limits of an “association” rather than a 501[C](3) nonprofit organization? These informal groups are called unincorporated associations. The advantages of being an unincorporated association is that there are (generally) […]

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Friday 5 for June 2nd, 2017

GSB TV: How to Thrive with Niche Marketing With: Amanda Adams and Tyler Schmidt Small businesses aren’t necessarily looking to compete directly with the giants of the business world. But with niche marketing, they can zero in on a target buyer and create offerings… Watch session The Best Place to Learn How to Run a […]

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GSB TV: How to Thrive with Niche Marketing

Small businesses aren’t necessarily looking to compete directly with the giants of the business world. But with niche marketing, they can zero in on a target buyer and create offerings for that specific type of person in a very targeted way. There is a higher conversion rate with niche marketing with a more manageable number […]

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You Must Maintain the Customer’s Confidence

Have you ever had an interaction with a company that was so frustrating you lost confidence in their ability to do what you needed them to do? If you lose confidence in a company, would you still do business with them? Well, I recently had an experience that damaged my confidence in a company, and […]

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Mastering the Exit Interview

Why do your employees leave your business? Knowing the answers to that question will help you in many ways, including being able to accurately advertise open positions, identify proper candidates for job positions, help employees succeed in their roles, and, ultimately, grow your business! In this article, learn 5 questions that will help make your […]

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