You’re Only as Strong as Your Weakest Link
It might sound like a cliché, but it’s true: you’re only as strong as your weakest link, and that saying holds true for your business and your brand. Even if 99 employees are great, but 1 is not, what happens when a customer encounters the one? It hurts your brand reputation, at least for that customer. Make sure to present a consistent, strong customer experience every single time, from each of your team members, no matter where you are.
Learn more in this week’s video: