Why You Need to Resolve Complaints Fast!

May 27, 2020 // Shep Hyken
Why You Need to Resolve Complaints Fast header

You might first learn about a problem at the moment a customer reaches out to you to tell you about it. But what you have to keep in mind is that while you’ve only been trying to solve the problem since that moment, the customer has been dealing with the problem for longer. For some customers, much longer, depending on how long they waited to contact you. So do what you can to resolve the problem quickly!

Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.