Why Customers Fire Businesses

October 4, 2021 // Shep Hyken

The customer experience is maybe the biggest factor in whether a customer stays loyal and comes back, or leaves and terminates the relationship. Can you think of some reasons a customer would cut ties with your business? In this week’s video, I’ll discuss three of the many experiences that might drive a customer away: apathy, rudeness, and an inability to connect.

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.