Why Customer Service Reps are Like Boxers

August 1, 2019 // Shep Hyken

What does a customer service representative have in common with a boxer? They both have to be able to take a punch—literally for the boxer, metaphorically in customer service. But customer service pros have to expect to be hit with verbal jabs; that’s why they need the right personality, skills, and training to deal with the situation and create a positive experience.

Learn about some of the reasons good customer service representatives can deal with customers who are angry at them and their company in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.