What’s Your Service Ritual?

December 7, 2020 // Shep Hyken
Customer Service Ritual hero

We all develop processes for various things in our business. Customer service is no exception. You may have a process for the customer experience, or maybe now is the perfect time to develop one. But I would suggest that you could take it even further, and find ways to ritualize that experience. What does that mean? It’s all about identifying a positive aspect of that customer journey and doing that every time, for every customer.

Learn more in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.