What is Your Standard for Yourself?

What standard do you set for yourself when you’re serving a customer? Your standard for yourself should be even higher than the standard the customer has for you. Holding yourself to that standard will help create a better customer experience, and lead you to be more proactive about taking care of things when something goes wrong.

Learn more about this idea in this week’s video!

Shep Hyken

About Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.