What is “Professional”?

How do you define the difference between a professional and an amateur? Is it about the nature of the work, about the status of a job…or is it about behavior? Professional behavior—professionalism—earns respect and trust, and creates a positive perception about you and your business.

Learn more in this week’s video!

Shep Hyken

About Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.