What Do Your Customers Complain About Most?

October 31, 2018 // Shep Hyken

Is there any one thing that people commonly complain about with your business? What’s the thing that you think to yourself, “People are always complaining about that”? If you hear people complaining about something—and not just once or twice, but over and over again—then you absolutely have to do something about it! Get rid of it. Change your process. Take that thing off the menu.

I’ve got a couple great examples in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.