What Do You “Always” Do?


Has your business developed a reputation with customers? When they think about their interactions with your business, do they think about how you “always” do something, or “always” respond in a certain way? If you can get to a point where customers think about you and say things like, “They’re always so helpful!” or “They’re always easy to get in touch with!” then you’re in a very good position!

Learn more about how to create this kind of amazing reputation in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.