What Are Your Most Important Customer Service Metrics?

May 10, 2021 // Shep Hyken
Measuring the Right Data

While it’s important to make your decisions based on real data about your business, you also have to be sure that you’re collecting the right data. If you’re measuring the wrong thing, something unimportant, while ignoring more important information, it will warp your decisions! So what metrics should you be paying attention to? Watch this week’s video to find out!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.