Was That Problem Just Bad Timing, or a Bad Decision?

Bad Timing Bad Decision

Sometimes a problem pops up, and it has really bad, inconvenient timing. But the timing is outside anyone’s control. Other times, however, a problem happens at an inconvenient time—except that timing was the result of a bad decision. When you’re trying to create a great customer experience, bad timing can happen, but you shouldn’t ever let it be the result of a bad decision.

Learn more in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.