Are You a Victim of the Customer Service Gap?

Customer Service Gap

Sometimes, you want to have a gap—a gap between you in front and your competitors far behind. But other times a gap is dangerous, particularly a gap between the service you think you’re providing and what your customers actually think of your service. Surveys have found that as many as 80 percent of companies think they have “superior” customer service; customers disagree. Closing the gap—or even reversing it—starts by surveying your customers. Learn the keys to delivering a service that your customers agree is superior by watching this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.