Use Common Sense in Your Customer Service
Have you ever run into a company policy that just didn’t make sense to you as a customer? One that drove you nuts with its ridiculousness? Well, make sure that’s not your company! A customer experience that fails the common sense test is going to create a moment of misery for your customer, but can be easily avoided by taking a few simple steps. And it has to start with hiring the right people and providing them the proper training.
Listen to an example of a particularly bad customer experience, and how to avoid it, in this week’s video: