Un-common Sense

The Problem with Fine

Sometimes we’re confronted with problems where the solutions are difficult to figure out. But sometimes, the solution is staring us right in the face—as long as we’re willing to look! A friend of mine recently shared a story of an experience she had where a problem had an obvious solution. But common sense isn’t always so common, and it led to a learning opportunity for us all.

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.