Turn Limitations into Customer Service Excellence
There are some situations where your hands are tied. Some industries are heavily regulated, and there are strict compliance rules and laws that you have no way around. These laws are often unfriendly to customers. But look for ways you can make life easier for your customers. Are there things that you can do that are still compliant with the laws and regulations, but make things better for your customers? That’s a way to turn a limitation and inconvenience into a positive customer service experience. Learn how one airline put this into practice in this video!