Turn a Bore into Something Fun

June 18, 2020 // Shep Hyken

Sometimes we have to do things that are a bit of a chore. Reading through terms & conditions statements. Waiting on hold to talk to a customer service representative. You get the idea. But what if you could turn that into a fun part of the customer experience? There are some companies who have found ways to do just that. Just because something is necessary doesn’t mean it has to be boring. Think about ways you can add creativity to your business!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.