Try Creative Problem Solving

The Problem with Fine

So you found a solution to your customer’s problem. But did you come up with the best solution? It’s easy to get hung up on the first idea we come up with. But the best customer experience requires creative problem solving. Consider all potential solutions, and you’ll have confidence that you gave yourself and the customer multiple options to consider, and settled on the correct one.

Listen to a recent example that made this concept clear to me in my latest video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to