Trust Your Customers!
You need your customers to trust you. But that has to go both ways. You also have to trust your customers. Are there rules or processes that you’ve put in place, perhaps with good meaning, but unintentionally tell your customers that you don’t trust them? Even worse, are your customers insulted or offended by some of these things? Don’t create friction by putting up barriers between yourself and your customer. Make your customers feel comfortable and trusted.
Learn how to do that in this week’s video!