Train Your Employees to Be Customer-Friendly
As you build a customer-focused and customer-friendly business, there are some things that your employees should never say to customers. The way they learn what to say and what not to say is training. But that training is less about teaching specific things than about teaching the common sense that employees should use any time they interact or engage with a customer. Your employees should know how to keep things customer-friendly.
Learn more about how to train your employees from this experience I had recently!