Train Your Employees to Be Customer-Friendly

March 18, 2020 // Shep Hyken

As you build a customer-focused and customer-friendly business, there are some things that your employees should never say to customers. The way they learn what to say and what not to say is training. But that training is less about teaching specific things than about teaching the common sense that employees should use any time they interact or engage with a customer. Your employees should know how to keep things customer-friendly.

Learn more about how to train your employees from this experience I had recently!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.