To Map Your Future Study Your Past

What’s your resolution for the New Year? Don’t set a goal with no plan to achieve it. Instead, there’s a simple two-step process you can follow that will help you identify a goal for this year, and how you’ll get there. You might be surprised to know that it starts by looking backwards at the past year, instead of forward. Learn about it in this week’s video!

Shep Hyken

About Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to