The Upside of Boring

Upside of Boring

The same thing happening over and over again…does that sound boring to you? Maybe it’s boring, but when it comes to the customer experience, boring can be good! If you are able to deliver the same good experience every single time, with employees who are always knowledgeable and helpful, and an easy process, your customers will love it!

Learn more in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to