The Simplest Truth in Customer Service

Be Nice

Sometimes, the simplest statement is also the truest. We can talk a lot about things that go into a great customer experience—and we do! But at the bottom of it all, you can’t afford to forget the fundamentals that must come before we start designing elaborate plans for the customer journey. It all starts with just being nice.

Learn more in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to