Does Your Team Know the Answers to Your Business’s FAQs?

How Asking Questions Leads to Success

There are surely questions that you hear a lot in your business. If you run a restaurant, it might be, “What’s the soup of the day?” or, “Is the fish fresh?” But no matter what you do, there are always questions that come up a lot—and it’s important to get them right.

And it’s not just you who has to know the answer: all your employees need to know them, too. Your best employees know the correct answers, mostly because they’ve been trained on the answers and gotten updates as needed. Watch this week’s video for insight into why this is important, and the 3-step process you can follow to train your entire team.

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to