Go Beyond Baseline Thinking

December 16, 2020 // Shep Hyken

When you’re looking at ways to improve your customer experience, of course you want to start by making sure that you’re not missing something that other competitors are offering. But you shouldn’t stop there. That’s just baseline thinking. What are things you can do differently, to stand out from the competition? Get beyond baseline thinking!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.