Sales Calls Are Part of the Customer Experience

June 30, 2021 // Shep Hyken
Sales Calls Are Part of the Customer Experience

When you’re thinking about how to create a positive customer experience, you can’t forget about the sales process. It’s easy to silo sales and customer service, but in the customer’s mind, it’s all part of their experience with your company. I recently went through a sales call that reinforced that message in my mind…for all the wrong reasons. Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.