Principles of a Customer Service Culture

November 1, 2021 // Shep Hyken
Principles of a Customer Service Culture

Is customer service just a separate department in your company? Or is it a philosophy that’s baked into every part of your business? I believe that customer service should be part of your culture, and that requires putting some key principles in place that will help get everyone on board with your mission.

Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.