Predictions for 2021 in Business

What do you see in the future for your business? Now that we’ve finally made it to 2021, I wanted to share some predictions for what trends I’m expecting to see in this year. Of course, a lot of these predictions are things that have been building for the past several years—but that doesn’t make them any less true!

Watch this week’s video for the full list of 10 predictions for 2021!

Shep Hyken

About Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to