A Personalized Experience Amazes

Personalized Experience Amazes

Will you go the extra mile to amaze your customers? Personalization is all about making the customer feel like their experience is unique to them. And I had a recent experience that demonstrated that…in spades! It was such an amazing experience that I had to seek out the person responsible to give them my personal thanks and find out how they did it.

Get the whole story in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.