New Year, New Customer Service Ideas (Part 1)

We’re still in the early stages of the new year, so there’s still time to come up with a plan for improving your business in 2020. I’d encourage you to focus on stepping up your customer service this year, and I’ve been working on a list of 20 ideas you can implement to create a great customer experience. In this week’s video, we’ll look at the first 10. Come back next week for the rest!

Shep Hyken

About Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to