Move from Uncertainty to Amazement

As a business owner, you want to amaze your customers. But amazing them doesn’t just come from a single experience, no matter how wonderful it may be. What’s even more important is being better than average every single time. It’s about consistency. You want customers to know that they’ll have a good experience no matter what.

Learn about how to move away from uncertainty and toward amazement in this week’s video!

Shep Hyken

About Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to