Making the Tough Decisions

Poor Staffing Decisions

Every business has to make tough decisions. Unfortunately, none of us get to just make easy calls all day; the reality is that we have to face difficult challenges head on. Choosing to do nothing about a problem because the solution is uncomfortable will lead you to failure. You can’t just hope things will get better, you have to actively take steps to deal with the issue and find a positive solution.

Learn more about a great example of this and how to deal with it in your business in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to