Making a Difference in the Small Things
When you hear stories about spectacular customer service, it’s easy to fall into the trap of thinking that you have to come up with something BIG to deliver a great experience. But really, you just need to focus on small changes, at each step in the customer journey. Each one may not seem like much on its own, but when you add them together, those small changes can deliver a big difference for the customer!
Learn more in this week’s video: