Making a Difference in the Small Things

March 1, 2021 // Shep Hyken
Making a Difference in the Small Things

When you hear stories about spectacular customer service, it’s easy to fall into the trap of thinking that you have to come up with something BIG to deliver a great experience. But really, you just need to focus on small changes, at each step in the customer journey. Each one may not seem like much on its own, but when you add them together, those small changes can deliver a big difference for the customer!

Learn more in this week’s video:

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.