Let’s Start Over From the Beginning…

October 19, 2021 // Shep Hyken

Tell me if you’ve ever had this experience: you call a company to discuss your problem, only to be transferred to someone else. You then have to start from the beginning and repeat your entire story. There’s a possibility you even get transferred to yet another person and have to do the whole thing over again! No customer likes that experience. What can you do in your business to make sure that your customers don’t have to repeat themselves?

Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.