Lessons from Amazon Acquiring Whole Foods

June 19, 2017 // Shep Hyken

Customer Service Tactics to Increase Sales

Were you surprised at the big business news last week that Amazon is acquiring Whole Foods? Do you wonder what this means for business? Are you thinking about what this says about how we should be thinking about our businesses today? In this brief live commentary we’ll look at why this move is driven by a focus on the customer, how small businesses can compete by creating conveniences for their customers, and why this will raise the bar and force some of us to change how we do business—all for the benefit of the customer.

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.