Leaders Accept Responsibility

Great leaders recognize the people on their team who deserve it. They can, as President Dwight Eisenhower put it, “push praise down.” But what about blame? Great leaders also accept responsibility. They’re quick to share the praise, and to accept the blame when things go wrong. It’s not fun, and it can be difficult, especially when things are outside your control, but that’s what great leadership is.

Learn more in this week’s video!

Shep Hyken

About Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.