Sometimes customers just…disappear. One day they were doing business with you, and everything seemed great, but then they just stopped coming. We always assume that if a customer is unhappy or has a bad experience, they’ll tell us. And some do! But many don’t. When they’re not happy, they just go somewhere else. If you knew what was wrong, maybe there would be something you could do to fix the situation and keep the customer. So how do you get customers to be open about their concerns? In this week’s video, I talk about a great example I recently witnessed of a business that gets this right.
Learn how open communication serves your customers and your employees!