Improve Customer Service a Tiny Bit at a Time


Sometimes thinking small is the best way to make a big improvement. Think about customer service. If you’re just a little bit better than average, all the time, that adds up. Even if you’re just 1% better than average, but you’re consistently 1% better than average every single time without fail, that will help you build a reputation for a great customer experience. So look for places to be above average, and do it a little bit better. Then make it consistent by making it part of your regular process.

Learn how to think small by watching this video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to