How to Win Over Angry Customers

July 13, 2021 // Shep Hyken

Have you ever had to deal with an angry customer? Stay in business for any length of time, and it’s going to happen eventually. So how do you deal with that scenario? It can be tempting to turn it into an argument that you can “win.” But that’s not the right approach. Instead, your goal is to win the customer over. You want to regain their trust…and their business.

Watch this week’s video for 6 tips on how to do just that!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.