How to Deliver Bad News
Bad new is an unavoidable part of life. It’s going to happen. Your business is going to have to deliver bad news to a customer at some point. Maybe you’re increasing prices, or a particular service or product is going away. So how do you deliver that bad news? If you take the right steps, you can take bad news and still create a good customer experience.
Learn about an example of a company that got it right in my latest video!