How to Deliver Bad News

Operationalizing a Customer Service Culture

Bad new is an unavoidable part of life. It’s going to happen. Your business is going to have to deliver bad news to a customer at some point. Maybe you’re increasing prices, or a particular service or product is going away. So how do you deliver that bad news? If you take the right steps, you can take bad news and still create a good customer experience.

Learn about an example of a company that got it right in my latest video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to