How Do You Get Honest Feedback?

June 11, 2020 // Shep Hyken

How do you get feedback about your business—and your competitors? There are a lot of ways you can try, but I recently heard about one of the best, most creative strategies for getting the real inside scoop about your customer experience. It comes down to finding a third party. Who do your customers talk to, and can you talk to them, too? It can be well worth your time!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.