How Are You Celebrating National Customer Service Week?

National Customer Service Week 2020

The first full week of October every year is National Customer Service Week, my favorite time of the year. Of course, I believe we should be thinking about customer service all year round, but it’s helpful to have this time to focus—or refocus—on this important topic. What really makes good customer service? What makes bad customer service? Watch this week’s video, and I’ll talk about it, and hopefully inspire you to make the most of this holiday!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to