Have You Adopted the ER Strategy?

March 29, 2021 // Shep Hyken
Have You Adopted the ER Strategy

The ER strategy is a great way to improve your business’s processes and customer experience. No, I’m not talking about the Emergency Room, so don’t worry! It’s like this. Do you return customers’ calls quickly? Try to return them quickER! Are you worried about making your communication clear? Go the next step to make it clearER! It’s not necessarily about scrapping your existing process and building out something dramatically different and better; often, it’s about finding ways to be just a little bit better…even 1 percent bettER! It may sound small, but do it enough, and it will add up.

Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.