GSB TV: Mastering Customer Service Over the Phone

Mastering Customer Service Over the Phone

Delivering great customer service over the phone is an important part of providing an outstanding customer experience. Many customers will call in with problems or questions, and knowing how to treat customers and prospects on the phone can be a huge benefit. In this session of GSB TV, Ricardo Jimenez and Chris Barnes look at 10 tips for providing great service over the phone.

In this session, you’ll learn:

  • How to avoid miscommunication
  • Rules for setting up and using voicemail
  • How to take messages as a team member

Watch the full session for these insights and more!

Come back next week for more GSB TV!


GoSmallBiz offers small business consulting, CEO advice, and an extensive online learning center for small businesses and entrepreneurs. The mission of is simple – to improve the lives of its customers and give them a better chance at success. The GoSmallBiz business specialists have hundreds of years of combined business experience in both private and public companies, and represent all major industries and professions, including CPAs and specialists in finance, sales, marketing, HR, IT, and operations.