GSB TV: Building a Customer-Centric Culture
This week on the GSB TV Customer Service Show, Rachel Baker and Chris Barnes talk about how you can build a customer-centric culture in your business. A business that is focused on its customers, and makes that ethos clear at every level and every interaction, will provide great customer service and create enthusiastic, loyal customers.
In this session, you’ll learn:
- How to train your team on the service you expect
- Why you need to empower your employees to fulfil your brand’s promises
- How to celebrate customer service successes
Watch the full session for these insights and more!
Come back next week for the next episode of GSB TV!