GSB TV: Building a Customer-Centric Culture

GSB TV Building a Customer Centric Culture

This week on the GSB TV Customer Service Show, Rachel Baker and Chris Barnes talk about how you can build a customer-centric culture in your business. A business that is focused on its customers, and makes that ethos clear at every level and every interaction, will provide great customer service and create enthusiastic, loyal customers.

In this session, you’ll learn:

  • How to train your team on the service you expect
  • Why you need to empower your employees to fulfil your brand’s promises
  • How to celebrate customer service successes

Further Reading:

Watch the full session for these insights and more!

Come back next week for the next episode of GSB TV!

GoSmallBiz offers small business consulting, CEO advice, and an extensive online learning center for small businesses and entrepreneurs. The mission of is simple – to improve the lives of its customers and give them a better chance at success. The GoSmallBiz business specialists have hundreds of years of combined business experience in both private and public companies, and represent all major industries and professions, including CPAs and specialists in finance, sales, marketing, HR, IT, and operations.